Alex Morgan
Salesforce Administrator at Northwind Health (sample)
Austin, TXprofile.getarkton.com/alex-morgan
Summary
Salesforce Administrator building toward Application Architect
Four years running Salesforce for a 900-person healthcare organisation: security model, automation and reporting. Now studying Data Cloud and platform development on Arkton. This is a sample profile that shows what Arkton learners publish.
Key results
- 900 users supported
- 42 flows automated
- 31% faster case handling
Experience
Salesforce Administrator, Northwind Health (sample)
Feb 2023 – Present- Owns the org for service and sales teams: sharing model, record-triggered flows and executive dashboards.
CRM Analyst, Contoso Clinics (sample)
Jun 2021 – Jan 2023- Migrated spreadsheets to Salesforce and trained 120 staff.
Selected projects
Unified patient profile — Duplicate records down 38%
Designed identity resolution rules to merge records from three intake systems.
Case routing with Flow — Handling time cut by 31%
Replaced manual queue assignment with skills-based routing.
Skills
- Platform
- Flow, Sharing & visibility, Reports & dashboards
- Data
- Data Cloud, Data modelling, Identity resolution
Certifications
- Salesforce
- AI Associate; Administrator
- In progress
- Salesforce Data Cloud Consultant (target Sep 2026)