Alex MorganSalesforce Administrator at Northwind Health (sample)
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Summary

Salesforce Administrator building toward Application Architect

Four years running Salesforce for a 900-person healthcare organisation: security model, automation and reporting. Now studying Data Cloud and platform development on Arkton. This is a sample profile that shows what Arkton learners publish.

Key results

900
users supported
42
flows automated
31%
faster case handling

Experience

  1. Salesforce Administrator

    Feb 2023 – Present
    Northwind Health (sample)Current

    Owns the org for service and sales teams: sharing model, record-triggered flows and executive dashboards.

  2. CRM Analyst

    Jun 2021 – Jan 2023
    Contoso Clinics (sample)

    Migrated spreadsheets to Salesforce and trained 120 staff.

Selected work

Unified patient profile

Duplicate records down 38%

Designed identity resolution rules to merge records from three intake systems.

Data Cloud · Identity resolution

Case routing with Flow

Handling time cut by 31%

Replaced manual queue assignment with skills-based routing.

Flow · Service Cloud

Skills

Platform
FlowSharing & visibilityReports & dashboards
Data
Data CloudData modellingIdentity resolution

Certifications

Salesforce 2

  • Salesforce Certified AI Associate
  • Salesforce Certified Administrator

Studying on Arkton 1

  • Salesforce Data Cloud ConsultantExam Sep 2026 · 15%

Education

  • University of Texas at Austin

    B.S., Information Systems · 2017 – 2021

Open to

Data Cloud Consultant · Application Architect